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顧客服務管理

Jan 4th 2014, 18:59

請問可以幫我解答一下我問的問題嗎??
我實在想不出來可以寫出什麼答案!!

1.在何種情況下，業者有權拒絕「不受歡迎的顧客」參與服務的提供過程?

2.請設一種碰到不受歡迎顧客的狀況到底該不該拒絕他登門消費。

3.列出三種你所消費的服務，說明何以在這些服務中，價格意謂著品質。

4.你認為訂較高與訂較低價格的服務之間會有真正的差別嗎?

5.氣憤的顧客所發出的抱怨可視為對公司的一種思賜嗎?

6.若你有對某公司抱怨的經驗，該公司的反應是否讓你感到「抱怨對其而言是份禮物」

就這六題讓我困擾，拜託大家幫我想一想解答!!!

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